I called to report my iphone being stolen so that they could immediately deactivate it, that was over two hours ago, so I called my iphone number to see if it was disconnected yet and its NOT!!! I was on hold for almost an hour to even report it. Customer service sucks, as does their service, do not sign up with this company for service. The Phone should be disconnected by now and its ringing meaning whoever stole it has access to my info on the phone. Do not sign up with this company.